Poor internet connectivity generally causes “HBO Max not working” errors on streaming devices. It appears on an array of stream devices, including Smart TVs, Roku, Firestick, Apple TV, and smartphones, among others.
Why Is My HBO Max Not Working?
As mentioned earlier, there are many causes of such errors like the following:
- Bad internet or using an incorrect IP address or faulty DNS server.
- Memory leakage & outdated streaming device.
- Offline HBO servers.
Why Is My HBO Max App Not Working on My Smartphone?
An unstable network, a corrupted HBO Max app files & cache, and an outdated smartphone & HBO Max app are among the most common causes. We’re going to troubleshoot HBO Max not working on Smartphone error in the following section.
Why Is the HBO Max App Not Working on My Smartphone? Troubleshooting Guide
Method 1: Stabilize the Connection
Network errors are the primary reason for errors like HBO Max not working. Connection lags and unsteady internet cause these errors.
- Firstly, open fast.com on your browser and run a speed test.
- Reboot your smartphone, modem, and router if the connection is slow.
- Do another speed test.
- Get in touch with the ISP to troubleshoot this error on your device.
On Your iOS Device
- Navigate to Settings.
- Open Wi-Fi and access blue i. You’ll find it towards your right side.
- Tap on Forget This Network and select Forget one more time.
- Access Wi-Fi again and tap on My Networks options.
- Tap on your preferred network.
- Put in network details and choose Join.
On Your Android Smartphone
- Open Settings.
- Tap on Connections.
- Enter Wi-Fi and look towards your right. Access the icon with gears.
- Navigate to Forget and head to Connections again.
- Access Wi-Fi. Turn it OFF. Switch it back ON after 2 minutes & navigate to Wi-Fi again.
- Tap on your fast network.
- Put in Wi-Fi details and select Connect.
Method 2: Remove HBO Max App Data & Cache
On Your iOS Device
- Access your iPhone Home and hover over your HBO Max app. Long-press on it.
- Select Remove App.
- Head to Delete App.
- Tap on App Store and search HBO Max. Tap on the apt result and Install.
On Your Android Smartphone
- Open Settings and access your Apps.
- Tap on See all apps and search HBO Max under this option. Select it.
- Navigate to Storage and cache.
- Choose Clear storage and select Clear cache after that
Go ahead and reboot your smartphone once you’ve decluttered the app data & files. You can then stream HBO Max.
Method 3: Check For New iOS/Android & HBO Max App Software
On Your iOS Device
- Access Settings on your iOS smartphone and navigate to General.
- Access Software Update and tap on Download and Install.
- Enter your iPhone passcode. Wait for the update to finish
- Open App Store and locate HBO Max.
- Choose Update.
On Your Android Smartphone
- Navigate to Settings from your Android options and open System.
- Access System update and wait for your update to finish.
- Run Play Store and search HBO Max.
- Select Update.
Make sure to power cycle your smartphone before streaming HBO Max.
Why Is My HBO Max Not Working on My TV?
Slow connection and network lags interrupt info transmission between HBO Max servers and your TV. It leads to buffering errors and loading errors while streaming.
Why Is My HBO Max Not Working on My TV? Troubleshoot Steps
Method 1: Refresh Network
Run a speed test just as we did in the previous section for smartphones before proceeding further.
On Your LG Smart TV
- Open LG Home. You’ll find it on your Smart remote.
- Go ahead and open Menu and access Apps.
- Head to Settings and access WIFI.
- Hover over toward your upper left area and tap on your connected network, which is slow.
- Disconnect.
Expert Tip: Don’t forget to power cycle your LG Smart TV, router, and modem right after.
- Navigate to Quick Setting Menu. It’s on your LG remote.
- Open Network and head to Wi-Fi Connection.
- Switch it ON. Select the stable Wi-Fi and Connect.
On Your Samsung Smart TV
- Navigate to Menu. You’ll find it on your TV remote.
- Tap on Settings and open General.
- Access Network. Go right ahead & choose Open Network Settings.
- Access slow Wi-Fi & Disconnect.
- Access Home after disconnecting and head to Smart Hub.
- Tap on Settings and open General.
- Access Network & select Open Network Settings.
- Head to Wireless and choose your stable Wi-Fi.
- Put in Wi-Fi passcode & Connect.
Method 2: Remove Temporary HBO Max Files & Data
On Your LG Smart TV
- Open Home and tap on System Settings.
- Access Application Manager and access your HBO Max.
- Head to Clear Cache and power cycle your LG Smart TV to finish.
On Your Samsung Smart TV
- Open Home & tap on Settings.
- Access Support and run Device Care.
- Tap on Manage Storage and select your HBO Max.
- Tap on View Details and select Clear Data. Choose Clear Cache to delete corrupted files on your TV.
Why Is My HBO Max Not Working On Roku?
As mentioned earlier, there’s no definite reason why the HBO Max suddenly stopped working on your Roku TV. At the same time, you can check certain general causes. These range from corrupted HBO Max app cache & files, outdated HBO Max app, and even outdated streaming device software.
Why Is My HBO Max Not Working On Roku? Troubleshooting Steps
Method 1: Refresh Connection
- First, power cycle modem, Roku, & router.
- Switch them ON after a minute.
- Head Home if your connection is still laggy and access Settings.
- Select OK & tap on System.
- Navigate to Advanced System Settings.
- Access Network Connection Reset and choose Reset connection.
- Tap on OK.
- Access Home again to reconnect and go to Settings.
- Open Network. Go ahead & select Wireless (Wi-Fi).
- You’ll now see various options. Choose Set up new Wi-Fi connection.
- Tap on your stable Wi-Fi and put in your passcode. Connect to finish the process.
Method 2: Update HBO Max
- Access Home & open Apps.
- Go to Store and tap on Menu.
- Run App Updates. Choose HBO Max & Update.
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We suggest reviewing the DNS server & IP address settings or streaming HBO Max on other devices as alternative methods to fix the Why Is My HBO Max Not Working error. Regularly check HBOMaxHelp & HBO Max Reddit to stay updated on all HBO-related news about errors.
Also, make sure to read our guide on Is HBO Max Free With Xfinity to know how you can stream HBO Max for free with Xfinity bundles.
