Internet connection is the bedrock of every smart TV. But the inability to connect to the internet removes the “smart” and makes it a random television set.
Unfortunately, users have reported that their Samsung TV won’t connect to Wi-Fi quite often for us to get this article done.
This issue is common and annoying, making the TV less functional since many of its features depend on internet connectivity.
So, if your Samsung TV won’t connect to the internet, read on.
Why won’t my Samsung TV connect to my Wi-Fi?
If your Samsung TV won’t connect to the internet, you’ll likely see any of these error codes.
Error Code 0-1
Error Code 7-1
Message code: 0
Error Code 001
Error Code 012
Error Code 102
Error Code 105
Error Code 107
Error Code 116
Error Code 118
Error Code 301
We can often resolve Samsung TV Wi-Fi connection issues on our own. For that, you need to know the possible reasons why your smart TV won’t connect to the internet.
Bugs: You may have downloaded a bug. Also, there’s been reports that using your remote for over 10 – 15 minutes can cause software bugs.
Firmware: Staying up to date with your firmware is integral because newer updates fix bugs and install the latest tech on your device. In addition, having old firmware could cause your TV not to connect to the internet.
MAC: Media Access Control (MAC) is a particular identification number given to different network adapters by the device’s OEM. The MAC address for Ethernet is different for Wi-Fi and Bluetooth. These numbers are often static, so there’s a possibility that your Internet Service Provider (ISP) or your router must have blocked your TV’s MAC address.
DNS: Just like the MAC address, digital devices are also assigned DNS settings. Wrongly configured DNS settings often result in internet connection issues. Samsung TV automatically fetches these settings; however, you may need to configure these settings manually.
Network issues: If your router or modem has a problem, your TV won’t be able to connect to the internet.
Samsung TV Won’t Connect to the Internet | Top Fixes
1. Restart your TV
Restarting digital devices has often solved many problems. Here’s how you should do it correctly for your Samsung TV –
While your TV is on, press and hold the power button on your remote till the Samsung logo shows up on the display.
Watch the red light on the TV until it blinks faster, then release the power button.
Your TV would restart; try connecting the internet and see if the problem is resolved.
If the steps above don’t resolve the issue, try restarting it with the steps below.
Turn on your samsung smart TV and allow it to stay on for 5 – 10 minutes.
Now, unplug the power cable.
Leave the TV off for about 30 minutes, then restart and check if the problem persists.
2. Restart your Internet Connection
Samsung TV connection issues might be a result of a faulty router or Wi-Fi connection. Restarting your router could fix this.
Power off your router
Allow it to stay off no less than 10 minutes, then power it back on.
Give it time to load up the internet settings. Reconnect the router to your TV and check if the issue has been resolved.
3. Network Refresh
This solution often resolves the issues if your smart TV has been connected to the same router for a long time. However, carrying out a network refresh disconnects you from your Wi-Fi; you’ll need to re-enter your Wi-Fi details again.
Press the Home button on your remote, then navigate to Settings.
Locate General in the Settings menu and select Network.
Hover over the Reset Network option, then select Yes.
Finally, restart your smart TV and reconfigure your network settings.
4. Check your Smart TV Signal Strength
Samsung Smart TV not connecting to Wi-Fi might be caused by poor signal strength. Most times, this has nothing to do with your TV but your ISP. Follow these steps to check.
With your TV remote, open the Settings menu.
Go to General then Network, Open the Network Settings, then select Wireless.
The number of Wi-Fi bars determines how strong your network signal is.
Most times, you’ll have to wait this out or reach out to your ISP. This is likely the case if other devices connected to the same Wi-Fi are experiencing low network strength.
5. Get Closer to the Router
This solution is somehow intertwined with the fix above. Most times, if your signal strength is low, you should get closer to your Wi-Fi router. This would also resolve your Samsung TV Wi-Fi connection issues.
If your TV is in a Wi-Fi dark spot or your Wi-Fi connection is blocked by some household furniture like microwaves, mirrors, etc., you need to reposition either the TV or the router.
These objects often affect Wi-Fi connection. Try to place your router close to your smart TV or where there’s clear access between both devices.
6. Reduce Router Load
Most devices or internet activities connected to your router may demand high internet connection or bandwidth; streaming Netflix on 4K or playing online games is an example of internet resource-intensive activities.
This often occurs when you are using a subpar internet plan.
So, try disconnecting other devices and leaving just your smart TV. If the problem is resolved, avoid overloading your router. Instead, you should check your router’s config to know its limits; also, reach out to your ISPs for more info on your internet plan.
7. Try a different internet connection
Samsung TV not connecting to the internet might be due to your current internet connection. Get another Wi-Fi connection and sign in on your smart TV, then check if the problem persists.
8. Configure DNS settings
By default, digital devices like your smartphone, laptops, smart TVs, and others resolve the DNS through the IP to effectively connect to the internet.
However, if for any reason, your smart TV is unable to resolve the DNS on its own, then it won’t be able to connect to the internet. To fix this, you’ll have to configure your DNS settings manually. Here’s how –
With your smart TV remote, navigate to Settings > General > Network option > Network Status.
Cancel the network test, then click on the IP Settings option.
Next, go to DNS Settings, then click on Enter Manually
Type in 220.127.116.11. After inputting the first 8, go to the next field with the > button and proceed. When finished, click the Done option to proceed.
Try reconnecting to the internet and see if it’s resolved.
9. Edit your TV details
If none of the fixes above resolves the issue, you’ll need to reconfigure your Samsung TV’s settings.
The steps here may vary with your smart TV model or firmware version.
Refresh resources in Samsung TV’s Smart Hub
Use the remote to launch the Smart Hub, then click on Source
Press the red A button to carry out the Sources refresh, then check if the problem persists.
Rename your TV
Open the Settings menu, then select the Network option
Scroll down to Device Name and input a new unique name.
Reboot your smart TV and check if the problem has been solved.
Reset your Network Settings, then Disable IPV6
Go to your Settings, then select General
Next, open the Network option, then select the Reset Network Settings.
Confirm the reset and allow the reset to complete.
Power off the TV and allow it for 1 minute.
Restart the TV and try reconnecting your device.
If the Samsung TV connecting issues persist, navigate to Network Settings, and disable IPV6 (if you can’t find it there, check Expert Settings).
Turn off Power On with Mobile
Open Samsung TV’s Settings, then click on General.
Next, go to Network, then open Expert Settings.
Access Power on With Mobile, then disable it
Restart your smart TV and check for issue.
This setting stops you from operating your smart TV with your mobile app.
Turn off Samsung Instant On
Access the Menu option from your remote, then go to Settings.
Scroll down to access more options, then click on General.
Locate Samsung Instant-On, then disable it.
Reboot your smart TV and see if the problem is resolved.
Change the Usage Mode to Home
Open your smart TV’s Settings, then go to General
Expand Usage Mode and enter the pin when requested (by default, it is 0000).
Finally, select the Home Mode (Home use), then restart your TV.
Turn off Autorun Smart Hub and Auto Launch last App
Open your TV’s Settings menu, then click on General.
Select the Smart Features option, then access the Autorun Last App option.
Disable it, then restart your smart TV and check it has been resolved.
However, If your Samsung TV won’t connect to Wi-Fi despite disabling the Autorun Last App feature, follow steps 1and2, then go to Smart Features. While in, disableAutorun Smart Hub.
Pick a different Time Zone for your TV
Open the Settings menu, then go to General.
Select System Manager, then go to Time.
Click on Clock, then change your Time Zone. If the option to change the time zone is greyed out, set Clock (DST) to Auto, and try changing it.
Restart your smart TV and see if that helps.
Turn off Soft AP Option
Open your smart TV’s Settings, then go to the Network tab.
Access Soft AP.to switch it off.
Restart your TV and try connecting your Wi-Fi.
Manually change the TV’s IP address
Open your TVs Settings, then select the Network tab.
Go to Network Status, then IP Settings.
Select Manual in the IP settings option (write down your IP settings in case we need to revert), then enter your IP address; you can find this from your PC or mobile device (ensure you enter accurate values).
Also, enter the DNS (go to solution 8 – Configure DNS settings). Confirm settings and proceed.
You can also try these values below
4. 2. 2. 1
208. 67. 222. 222
Reset your TV’s Smart Hub to default
Access your smart TV’s Settings menu, then go to Support.
Navigate to Self-Diagnosis and enter Reset Smart Hub (settings like passwords and other configurations may reset); input your pin when requested (often it is 0000).
Allow the reset to complete, then check if the issue persists.
Change your TV’s country
Using your remote, access the Smart Hub option, then press the fast forward key >>,2, 8, 9, then the rewind keys <<
Locate the option to change the country and accept Samsung’s T’s and C’s if requested.
Check if it solves connectivity issues. If not, revert to the former country.
Change your Wi-Fi region and carry out an SVC Reset
Turn off your smart TV, then carefully launch it in the Service (or Secret) mode (wrong edits here could permanently damage your TV). Make use of these buttons on your remote Info >> Menu>> Mute>> 1 >> 8 >> 2 >> Power
Next, access the Control menu, then Sub-Option, and change the Wi-Fi Region to A.
Apply the changes and reboot your TV, check for the issue
If the issue persists, turn on your TV, enter Service Mode, and go to SVC.
Select SVC Reset and allow the TV to restart.
When on, reconfigure your TV if demanded and check if the problem is resolved.
Log in to your Samsung Account
Open your TV’s Settings, then go to the Smart Hub tab.
Click on Samsung Account and input your sign-in credentials.
Reboot your TV and see if the problem is resolved.
10. Update Device Firmware
Typically, your Samsung smart TV should update its firmware as soon as it is released; however, reasons may pause this function.
In this case, you may need to download the firmware with a USB drive and try DIY installation.
Select the correct and latest firmware then download it to your computer.
Unzip the file and save its content on a USB drive.
Turn off your TV, then plug the USB drive into any available USB port.
Turn on your TV, press the Home button, then go to Settings > Support > Software Update > Update Now.
Click on Yes. If presented with a USB option, select it. Your smart TV would scan for any new update then install it. It then automatically restarts.
11. Check Router Settings
Routers vary in architecture and firmware. But you will find the right troubleshooting method you need to update the necessary settings and re-establish the internet to your Samsung Smart TV.
Ensure your router’s firmware is up to date. Then, go through its kit to find out how to update it or reach out to its manufacturers.
Turn off NVIDIA Shield, PiHole, or any feature like it; these features may be blocking Wi-Fi access.
Security features like Parental Control on most routers could be blocking your Samsung TV’s MAC address. Nevertheless, add your TV MAC address to Trusted Device.
For routers that use multi-band (i.e., 2.4GHz or 5GHz), consider disabling one (ideally the 2.4GHz); alternatively, you can rename one of the bands.
An overloaded router could be responsible (as discussed in solution 6.) Consider relieving it of many loads.
Change from wireless mode to Legacy, G, N, or Auto.
Disable IPV6 on your router. Also, consider enabling UPnP in your router’s settings.
It would be best if you consider disabling your router’s firewall; this is risky, though.
You could also unhide your SSID if you were using a hidden SSID. Also, renaming your Wi-Fi may help.
If your Wi-Fi supports Smart Wi-Fi/Smart Connect/Smart Assistant, then disable it.
Also, try disabling Auto-Optimize Network/Channel Optimization and see if this resolves the issue.
Disable Uplink Connectivity Monitor, Connect High-Performance Devices to 5 GHz Only, Roaming Assistant, and Packet Filtering. Disable these features one after the other while checking if the problem has been resolved.
Try creating and connecting your TV to a Guest Network.
Hard Reset your Samsung TV
A complete factory reset might resolve this issue.
However, doing this would clear out all settings and configurations, worth considering maybe.
Press the Home button on your remote, then go to Settings > General.
Select the Reset option; when prompted, enter your device pin; unless you’ve changed it, it is usually 0000.
Your smart TV would then reset.
12.Request Samsung Service
Finally, you can visit Samsung Support Centre for more assistance. You could also visit a nearby Samsung shop.
If your Samsung TV won’t connect to Wi-Fi, then this guide should have helped. An outdated firmware, downloaded bug, poor MAC configuration alongside a faulty router may be the culprit here.
However, this guide offers over ten different ways to try resolving Samsung TV connection issues. Please share with us below your experience and the solution that worked for you.
Q. How do I reset my Wi-Fi on my Samsung Smart TV?
First, press the Home button on your remote, then select Settings. Navigate to General then Network. Locate the Reset Network option and click Yes, then restart your TV. After booting up, you are required to enter your Wi-Fi details and proceed.