With the increasingly enticing cable internet and TV plans, Xfinity is making quite a name for itself in the States. And they’ve really cashed in on their popularity by launching the Xfinity X1 TV Box and the Xfinity Flex Streaming TV Box.
Users get fast reliable internet and Live TV as the perfect bundle deal from Xfinity. And, with the Xfinity X1 TV Box, users can bring together Live TV and all of their favorite streaming services on a single device.
Watching Live TV, Netflix, Amazon Prime Video, Hulu, and every other OTT platform is more convenient with it. But, there are issues, even more so since it’s a bundle offer.
One of those problems is Netflix not working on Xfinity. It’s common, and many users have complained about it. And since you’re here, that means you’ve faced a similar issue.
Let’s help you solve it.
Why Is Netflix not Working on Xfinity?
Of course, you’ve tried restarting your Xfinity Box. That’s the first thing everyone does. And the crazy part is it actually works most of the time. But, when the problem is serious, you should try advanced fixes.
So, first, we’ll tell you some issues behind Netflix not working on Xfinity. And then, we’ll help you get rid of those issues.
- Internet Connectivity Issues
Faulty internet = no entertainment.
If your internet is having issues, your Xfinity Boxes will not work right. Not only Netflix, but you can’t watch anything on Xfinity boxes if your internet is not working or even if it’s awfully slow.
So, before progressing any further, check that your internet is working.
- Not Using A Compatible X1 TV Box
Not all X1 TV boxes can run Netflix.
This might surprise some, but not all Xfinity X1 TV Boxes are compatible with streaming services. You will still see Netflix or Amazon Prime Video app tiles, but they won’t open. And if that’s the case, you’ve got a non-compatible TV Box.
If you have one of the RNG150 models, you need to exchange it to watch Netflix on Xfinity.
- Corrupted Netflix Cache
Over time, a lot of data gets stored in the app’s cache memory. And if any of those junk files malfunction, they can cause the app to freeze and crash. If you experience lags or Netflix crashes on Xfinity, chances are, it’s happening because of corrupted cache files.
It is recommended to clear the app cache every so often.
However, there’s no way to clear the app cache on Xfinity TV Box. All you can do is reset Netflix on Xfinity. Learn how to do that in the next section.
- Netflix OR Xfinity Service Outage
If either Netflix or Xfinity is experiencing service outages, you won’t be able to watch Netflix on Xfinity. You can check Xfinity’s status with their Official Status Center, and use DownDetector to find out if Netflix is down.
Netflix not Working on Xfinity – 3 Easy Fixes!
If the internet is working fine and you’ve tried restarting your Xfinity TV Box, but Netflix is still not working on Xfinity, it’s time to try some advanced fixes.
- System Refresh Your Xfinity Box
No, this is not another fancy word for restart. And no, we’re not performing a factory reset either– not yet anyway. And Xfinity System Refresh is a self-help feature integrated into all Xfinity TV boxes. It usually takes over 10 minutes to complete and is known to fix minor issues and remove bugs.
Here’s how to perform an Xfinity System Refresh-
- On the home screen, press A. Or just give a System Refresh voice command.
- On the Settings page, navigate to System Refresh and press OK.
- You’ll see a warning.
- Hit Refresh Now.
The System Refresh will now begin.
For the next 10-15 minutes, you can’t use the Xfinity TV Box. Furthermore, you have to ensure a continuous power supply during the refresh. Once the TV Box powers up, open Netflix and see if it works.
- Reset Netflix App
If Netflix freezes or crashes on Xfinity, resetting the app will clear its cache, and solve the freeze/crash issue. It’s very easy to reset Netflix on Xfinity because there is a dedicated setting within the Xfinity Settings menu.
- Press A on your Xfinity remote.
- Scroll right to find Reset Netflix.
- Press OK.
After the process finishes, restart your Xfinity TV box and then try watching Netflix again.
- Reset Your Xfinity Box
If nothing works, resetting your Xfinity Box is well worth a go. After a complete reset, your Xfinity Box will be as good as brand new. And all software-related issues will be removed.
A little heads up – you’ll lose all the settings and data.
Here’s how to factory reset Xfinity TV Box-
- Press and hold the Menu and Power buttons.
- You’ll see the User Settings screen.
- Press and hold the Up and Down buttons.
- Find Restore Defaults and press the OK button.
Since doing this will factory reset your Xfinity TV Box, it will take a few minutes to get back up. Do not unplug the power cord. Now, you have a brand new TV box. Set everything up, Log in to Netflix again, and it should be working.
Is Netflix not working on Xfinity even after trying these solutions? It’s time to call it in. Xfinity customer support should help you out. And, if needed, they’ll even send in an expert. Netflix customer support is worth a shot as well.
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