These days we have answers at our fingertips. One can get solutions and suggestions to different aspects of their lives, all in a twinkle of an eye.
We owe this to the internet. A simple search on your favorite search engine gives links to different resources; these resources have been created hours, sometimes days, and months before you carried out that search which means they are ready even before you input the search query.
As incredible as this may sound, it also has its not-too-good sides. These answers are sometimes outdated, not from an experienced expert, or don’t give you the exact answer to specific questions.
If you’ve ever not been satisfied by the results you found on the internet, let’s introduce to you a renowned help called JustAnswer.
Yes, this is a JustAnswer review, and in it, we’ve documented everything we need to know about JustAnswer.
What is JustAnswer?
JustAnswer is a question-and-answer online platform that connects users with experts who can help them tackle or solve problems in so many industries.
You are probably familiar with Quora, another question-and-answer platform; the difference between JustAnswer and Quora is quite apparent.
Aside from JustAnswer’s premium services, its experts go through a more intensive review process before getting listed on the platform.
So, you are sure of getting your money’s worth of services. While Quora involves you asking the question and hoping someone gives you a reply, JustAnswer links you with an expert who replies as soon as possible.
Andy Kutzig founded JustAnswer in 2003 in San Fransico, CA. “Necessity is the mother of invention” you can see this with the story surrounding the birth of JustAnswer. When Andy Kurtzig’s wife was pregnant, he had a series of questions for the doctor.
However, he couldn’t reach the doctor due to unavoidable reasons. It was either the doctor was available, and Kutzig wasn’t, or the other way round.
JustAnswer had gone by ExpertAsk and Pearl.com before it settled for JustAnswer.com.
With Andy Kutzig still sitting as the CEO, this online platform has grown to have about 150 employees, and over 12,000 experts, and drags in around 10 million monthly visits. It features verified experts in all of the fields below
- Computers, software
- Clock repair
- Dream interpretations
- Electronic techs
- Firearms, repairs
- Fraud examiner
- Relationship, care
JustAnswer for professional experts; what it entails
JustAnswer is a platform that benefits not just its users but also its experts. In this our JustAnswer review, we’ve broken down into bits what it involves to freelance on it as a professional expert.
You can skip this if you plan on just using the platform to get solutions; however, we’ll advise you to spend some time here to know what goes on in the back-end.
Getting accepted into the JustAnswer platform as a professional expert involves a lot.
Although it is simplified into three parts, namely Apply Online, Background Check, and Earning, you’ll be facing a more extended process; these processes aren’t difficult in entirety, long as one can show enough expertise proves, they would be admitted into the platform.
Experts won’t be required to pay any fee; in fact, they’ll be getting paid off of JustAnswers, but this depends on your client’s review.
Professionals would first apply through a form that would get their name, email, phone number, and professional category.
During the background check, professionals would need to submit the following.
- An appropriately crafted CV or Resume in a PDF or DOC format.
- A recent photo of themselves.
- Their Drivers license, ID, or passport
- A professional license (it must include the license type, number, country, contact information, and details on the licensing authority)
- Social security number (in most cases).
- Information providing details of experience, including its level, employer’s phone number, name, and current employer’s company name.
Most documents here are optional, but the more, the better. They verify all of this with a secure real-time third-party verification firm that goes through these credentials.
It could take between 10 – 15 minutes for verification to complete; when done, you can browse questions in your category and start earning. Note, experts can apply for various categories long as they have the needed documents to prove their skills.
Like so many other freelancing platforms, experts can work whenever and wherever they like. No video software or mobile device is needed unless it is essential in your line of work. You aren’t required to set a schedule, minimum working hours, or any other discomforting requirements.
Despite all these documents, JustAnswer doesn’t leave the experts to do as they please. A peer-to-peer review system features experts watching other experts for poorly answered questions or incorrect information.
The experts flag an answer they find wrong; if a specific expert keeps getting flagged, they could be kicked out of the system.
Also, JustAnswer has a kind of “Secret shoppers” feature; here, an advisory board choked with scholars in different fields would watch over experts and their answers.
How much much do you get paid on JustAnswer (experts)
The subscription varies for the subscriber; it also varies based on the category they seek solutions from. While most clients pay based on questions or categories, others pay via a monthly subscription.
However, experts get to see the amount the client is bidding for the question; they can then go ahead to answer.
The new JustAnswer experts are entitled to just 20% of whatever the answer costs. If they keep working on the platform, they can scale up to 50%. Most questions could cost between $2 – $90.
We can’t put our thumb on the exact revenue freelancers can drag it. However, if one is dedicated, they sure would earn quite a considerable sum. JustAnswer claims you can make between $2000 to $7000.
How do experts get paid?
Experts are paid through PayPal. They must have at least $20 – $25 before they can request payments. JustAnswer operates a review system; expert funds are released after the asker leaves a positive review.
Other ways experts earn
Besides earning from answering questions, JustAnswer has a referral-based system for experts. If you have fellow professionals that fit any field on the platform, you can refer them to JustAnswer through this form. They’ll email them on your behalf.
The category also plays a role in how much you earn from them; it could be between $20 – $100. Also, if the platform badly needs professionals in the said category, you could make more.
As of the time of writing this article, categories like heavy and industrial equipment, farm equipment, UK cars, and autism feature pretty high bonuses.
Aside from the referral, JustAnswer has a bonus wheel spin, which gives cash prizes from Answer contests.
How does JustAnswer work?
Step 1: When a user visits JustAnswer.com, they are presented with a dialogue box in which they are to type in their question.
Step 2: When they click Start now, they are directed to the payment gateway page where they are asked to input their credit card details or pay with PayPal. The cost on this page varies; it could be from $0.10 – $5. Categories also matter.
Step 3: After making payments, they are prompted to create an account and then redirected back to the question page or submit their phone number to get notified when paired with an expert.
Step 4: Next, they’ll be asked to state how urgent their question is and give more in-depth details. The more the urgency, the more its cost. They can upload photos and documents too.
Step 5: The question is then taken to the question’s category pool for experts to see.
The experts in the said category are then notified. Whoever gets in first will be the one to answer the question.
Step 6: After the expert answers, the user gets notified via email that an answer has been left on their question.
Step 7: The askers have options to choose from
- They can accept the answer by using the Accept button; the expert would be paid on acceptance.
- They can ask a follow-up question. They won’t be charged for this and can ask up to 20 questions.
- They can reject the answers. When they do this, the expert who gave the answer doesn’t get paid, while the asker’s account would show they didn’t pay for one answer. Here, JustAnswer refunds their money.
Step 8: Both the asker and the expert can leave a review for each other. The asker can also tip the expert.
These are the steps or what is expected during a typical question on JustAnswer. You can also download the JustAnswer mobile app on both your iOS and Android device.
Why you should use JustAnswer
1. No more waiting hours
Not everybody has the patience of sitting in a waiting room for minutes to even hours in the bit to meet an expert. With JustAnswer, you would be saving yourself the stress of staying in one place for a long time to meet with a doctor or any other professional.
2. No drive time
Traffic in big cities is often annoying; instead of taking that long ride across town to meet your law practitioner, you can do that from the comfort of your home and with a few bucks.
3. Spend less Save more
In my city, to get help from a mechanic, I spend up to $100, but with JustAnswer, I don’t spend up to this amount getting answers. So, no matter how much you spend on JustAnswer, you can’t compare it to what you’ll pay when you meet with these experts physically.
4. Perfect for social distancing
JustAnswer has never been so relevant as it was during the intensive lock-downs and social distancing. From the comfort of your room, you can come by solutions to problems that would typically involve you coming in contact with people.
5. More accurate answers than a Google Search
Google might be the biggest and best search engine on the internet, but it often doesn’t give us the exact answer we need; JustAnswer does. With JustAnswer, you are getting access to a professional who would not just answer your first question but give you room to ask over 15 more related questions, all for a small sum.
6. You get up-to-date answers
Again, our popular search engines do their best to give us resources to look into in a bid to answer our questions; these resources are sometimes stale; they may contain research that isn’t relevant again, out of date, or just baseless.
With JustAnswer, you are likely to meet an expert who is actively practicing and is up-to-date. For questions relating to law, medicine, and other categories, this is very necessary.
7. Perfect for different personalities
As an introvert, you would enjoy JustAnswer. It doesn’t matter if you are an expert or a user; you get to use the texting feature, nobody sees your face. However, most categories or payment plans may need experts to talk through a phone call. So if you are an introvert, the texting feature is perfect for you, while extroverts may enjoy the call feature.
8. Awesome free trial
It isn’t exactly a free trial since you will be paying a fraction of what you’ll typically have paid. However, with this week-long plan, you can ask unlimited questions and in any category of your choice.
9. Access to past questions
If you prefer not to sign up, you can Google search your question appending “JustAnswer” to the search query; who knows, someone might have asked your question and gotten an answer.
How much does it cost to use JustAnswer?
JustAnswer cost varies. Users have reported encountering plans of $0.10 for a week before charging $46 monthly; others have seen $5 for a week to $50 per month, a different set of people have seen $5 a week to $74 a month. The first week’s payment is somewhat like a JustAnswer free trial.
You can skip the one-week discount and go for the $74/month plan. Here you can ask unlimited questions. The week-long trial allows you to ask unlimited questions too. After the first week, you’ll start being billed monthly, but they won’t bill you without confirming with you.
How to cancel JustAnswer
JustAnswer membership cancel is relatively easy. After the week-long free trial, it is best you cancel your free membership before the monthly charges kick in. Follow the steps below to cancel your membership.
Step 1: From your JustAnswer dashboard, click on My Account at the top-right corner.
Step 2: Select the Membership option.
Step 3: Scroll down and click on the Cancel Membership link.
Earn from JustAnswer (non-experts)
While experts can earn from refereeing other experts, others, both users, non-users, and experts, can also earn from JustAnswer through its affiliate program. This entails that JustAnswer gives you an affiliate link that you can share with friends and colleagues, blogs, emails, YouTube videos, and anywhere.
The goal is to drag users to the platform. It doesn’t matter the question and how much the asker pays. JustAnswer would pay you 40% of every revenue your referral link brings in. It also gives widgets that you can place on your site.
Cons of JustAnswer
Yes, they have so many reputable comments to their name and have garnered quite a considerable number of reviews; as every other company out there, they are prone to have some nasty remarks.
- Experts may not be paid despite the amount of work they put in. Although you can escalate your problems and report to JustAnswer as an expert, there’s still a possibility of not getting paid. This occurs when the asker fails to leave a positive review.
- No matter how convenient it may seem, it’s still best to have a one-on-one session with your doctor, vet, mechanic, or therapist. Although you can pay a little sum to have a phone conversation, the one-on-one is still fantastic.
- You can’t breakdown how JustAnswer charges you. No doubt the fees are way affordable compared to meeting your doctor in person; however, you can’t explain why fees vary by categories and why they do.
- They’ve emphasized that their experts are civil, empathic, etc. Nevertheless, you can’t get the same quality of response from all experts you meet.
Q. Where is JustAnswer located?
JustAnswer headquarters is located in San Francisco, California, USA. It was founded there by Andy Kurtzig in 2003. Although located in the USA, its services are available to everyone around the world. Andy Kurtzig remains the CEO, while Charles Schwab and Glynn Capital are part of the board of directors.
Q. Is JustAnswers legit and safe?
Yes, it is. This online platform has been featured on reputable sites and news outlets like CNN, NBC, FOX, Forbes, USAToday, The New York Times, and WSJ. It also has a 9.5 out of 10 ratings on Trustpilot, 4.9 out of 5 stars on Google, and is credited an A+ rating on Accredited Business. The platform is DMCA protected and is tested and secured by Norton.
This platform drags in over 10million monthly visitors who aren’t just impressed but happy with the results they receive. In simpler words, JustAnswer is legit and safe for everyone.
Q. How do I get a refund from JustAnswer?
If you settled for the week-long plan, ensure you cancel before the week is over. Although JustAnswer wouldn’t bill you without your awareness, it is best you cancel beforehand. Also, we documented how to cancel your JustAnswer membership above. They offer a 100% money-back guarantee.
You are to ask for a refund between 30 days from when you asked the question. Dial customers care at 888-587-8220.
JustAnswer customer reviews
Dr. Smith took the time with me to discuss possible issues that could cause my bird’s problem. I had the cockatiel to a vet twice for the same issue, and Dr. Smith agreed with the local vet’s possible solutions. However, she expanded the arena to include potential allergies the bird could have. I scrubbed the cage out again with an allergy-free product, added a humidifier to the room, and ordered flaxseed to add to the food. Bird is actually better today. He is better. It cost me vastly more money to take him to the vet here. Thank you for the service!
Great experience throughout this pandemic, since I rather not go see my doctor in person – Jenner.
The agents I talked to were informative and answered my questions. I would recommend. – Naomi Dingman
Final words on JustAnswer
At the end of our JustAnswer review, this is what we think. We believe JustAnswer is an incredible platform. It makes things easier for both professional experts and users. From the comfort of our beds, we can book appointments in minutes and get replies quickly, all on this excellent platform.
Although JustAnswer has a few sides that may come off as displeasing to many users, it is still perfect for others. Most users call the JustAnswer scam due to these few errors, but this site is excellent on a closer look.
To a great extent, you can count on the experts on this platform, especially when you consider the extra scrutinizing they have to face before getting listed. JustAnswer is a reputable company, and its reviews across many platforms can attest to that. Sign-up for JustAnswer as a user or expert and share with us what you think.