The PS3 Network is down for another day and there is no information being provided by Sony on the PlayStation web site. We have been reporting on this and you would think that Sony would have had recovery plan, but we can conclude that they do not. It is sad that they made the decision to shut everything down and saying that they are “re-building our system to further strengthen our network infrastructure” and giving no other information. Companies have been able to make major changes to their systems WITHOUT having to completely shut them down.
There is something else going on here and Sony is trying to fix something under the guise of some “external intrusion” in their systems. Other companies who have these kind of problems give more information and do not leave users in the dark as to what is going on and provide information as to when things will return back to normal. Neither of those are being responded to by Sony and they appear to be very secretive about everything that is going on. At 5 days and counting, they had better start providing more information as people are losing patience with them and starting to consider other gaming systems. If this continues for more than another 3 or 4 days, the 70 million number they have for users could start to drop by 1 million per day very quickly.
As with any lack of information, there is speculation as to what is going on and where the process is in getting the network back up and running. We are seeing this being blamed on hackers and even the group Anonymous, but there has been no information from Sony on this and the group Anonymous has denied being involved in this specific event, though they have taken responsibility for others. At this point, it could have been a single hacker involved who was able to get through their security firewalls and look at many of the servers they have for gaming. There is even the possibility that they gained access to the server that contains credit card information and that is why they shut everything down the way that they did. If it is the server containing credit cards, they need to admit that now and not wait.
As with any business keeping your customers informed as to what is going on is critical with successful businesses. The questions which started back on April 20th has now turned into a loud chorus of people demanding to know what is going on and when Sony is going to finish the work and bring everything back on line. Rumors are starting and the latest one is that the PlayStation Network will be back online Tuesday. This is a pure rumor and may be more hopeful than anything else at this point.
So, for another day, the PlayStation Network is down and there is no information as to when it may return.Charles Pullman