Kindle Fire complaints seem to be on the rise and Amazon is attempting to respond to those complaints quickly to keep customers satisfied. Unfortunately, some of the complaints are not ones that are easily fixed. The latest 6.2 software update for the Kindle Fire was rolled out at the end of November and now Amazon is announcing that they are going to be rolling out another software update in the next few weeks to respond to more complaints about the Kindle Fire. This will end up being about 4 weeks after the last update they issued and is unusual for two software updates to be issued for any product this quickly to address problems.
While there was very little information as to what the 6.2 update was supposed to fix, it seems that some are reporting on information collected from forums and the information points to “fix some of the lag issues raised about browsing” and not much other information. Looks like Amazon is not providing a change log. The next release, presumed to be 6.3, is going to have to address issues reported on the forums and on the Kindle Product Page.
There are complaints about the general performance of some areas on the Kindle especially when accessing Amazon’s Cloud services. There are other complaints about multi-touch input on the 7 inch Kindle Fire. Those have been admitted to be something that is currently being worked on and will be included in the 6.3 release due out in a few weeks. There are other items that people are complaining about and one is the Silk Browser that Amazon has talked so much about. There are reports that the Silk Browser actually makes web browsing slower and that is not something that the Kindle Fire needs to be known for. This one is going to have to be corrected quickly.
There are some other items that are not going to be that easily fixed and if they involve something more than software, it is not going to be fixed with this version of the Amazon Kindle Fire. One is complaints about the On/Off switch where some are saying that it is just too easy to accidentally turn off the Kindle Fire. That one would require a hardware change, so anyone that already owns the Kindle Fire is going to have to live with that problem.
Another growing complaint involves privacy on the tablet and if someone else picks your Kindle Fire, they are able to see everything that the previous person using it had done on the web and everything else on the Kindle. That one is going to take a lot of work to correct as it is going to affect a number of different areas on the Kindle Fire. That is more than likely fixable by a software update.
Some are complaining about the lack of parental controls on the Kindle Fire to block access to certain sites such as adult content. That is an oversight by Amazon that they are going to need to correct, but exactly when that will happen is not known.
There is also no real security on the tablet and all purchases go through the owners account, so anyone picking up the Kindle Fire can make purchase. That is a big problem if it is lost or stolen. With all the issues, Amazon has a short window to get these things fixed or it may begin to have an impact on sales, especially the Parental Controls issue and the security issue. For now, the Kindle Fire is a very successful devices for Amazon.